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In this logistics case study learn how the courier, parcel, and express mail division of a large logistics company worked with Automation Hero to help improve its customer experience around price quote requests with the help of intelligent data recognition.

Here's what you'll learn:

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The logistics company handled price quotes manually for years, and queries came in on all channels

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Automation Hero helped the company apply intelligent data recognition (IDR) technology to the unstructured content in emailed price requests.

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This resulted in long wait cycles for customers, creating a negative customer experience, and potential business opportunities missed.

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The result? Automation Hero’s model automated responses to 60% of incoming inquiries. This led to an 80% workload reduction


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SOC for Service Organizations