RPA alone has restricted capabilities. It performs one action repeatedly without considering nuances or exceptions. For example, if an RPA system was programmed to sort red and blue balls, it would be unable to react in the case of a yellow ball. It’s only able to perform automations within its predefined process.
RPA automations must have these process programmed. They don’t learn or adapt to different workflows, making it impossible to perform complex, human-like tasks on their own.
However, when you add AI to RPA, the optimization possibilities are endless. This powerful combination is called intelligent process automation (IPA), which is a superior alternative to RPA.
Continue reading below to check out five intelligent process automation use cases across five industries.
SOC for Service Organizations