automationhero-logo-120x75.original
  • logo-customer-white-busylamp-1
  • logo-customer-white-allianz-1
  • logo-customer-white-baloise-1
  • logo-customer-white-signal-iduna-1

How old are your contact center practices? The contact center plays a critical role in today’s customer experience. As customer expectations and demands have changed, contact center modernization has become a key differentiator.

Hear from Anıl Yükçe who helped build Dell's award-winning customer call center about the challenges faced by agents and LoB managers and how intelligent automation can transform the contact center from an antiquated voice-centric model to a modern, customer-driven experience.


certification

SOC for Service Organizations