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How old are your contact center practices? The contact center plays a critical role in today’s customer experience. As customer expectations and demands have changed, contact center modernization has become a key differentiator.

Hear from Anıl Yükçe who helped build Dell's award-winning customer call center about the challenges faced by agents and LoB managers and how intelligent automation can transform the contact center from an antiquated voice-centric model to a modern, customer-driven experience.


SOC for Service Organizations