In this logistics case study learn how the courier, parcel, and express mail division of a large logistics company worked with Automation Hero to help improve its customer experience around price quote requests with the help of intelligent data recognition.
Here's what you'll learn:
- The logistics company handled price quotes manually for years, and queries came in on all channels
- Automation Hero helped the company apply intelligent data recognition (IDR) technology to the unstructured content in emailed price requests.
- This resulted in long wait cycles for customers, creating a negative customer experience, and potential business opportunities missed.
- The result? Automation Hero’s model automated responses to 60% of incoming inquiries. This led to an 80% workload reduction
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