Case Study

How modern AI can solve problems in the logistics industry


  • Markerstudy
  • Allianz
  • Apleona
  • Signal Iduna
  • Element22
  • Halwell Mutal
  • Wuerth Industry

In this logistics case study learn how the courier, parcel, and express mail division of a large logistics company worked with Automation Hero to help improve its customer experience around price quote requests with the help of intelligent data recognition.

Here's what you'll learn:

  • The logistics company handled price quotes manually for years, and queries came in on all channels
  • Automation Hero helped the company apply intelligent data recognition (IDR) technology to the unstructured content in emailed price requests.
  • This resulted in long wait cycles for customers, creating a negative customer experience, and potential business opportunities missed.
  • The result? Automation Hero’s model automated responses to 60% of incoming inquiries. This led to an 80% workload reduction

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SOC for Service Organizations

SOC for Service Organizations