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Perhaps you’ve implemented RPA in your company. You may or may not have seen improvements and hit the goals or metrics you were hoping to achieve. Whether you’ve seen success or not, there’s still room for improvement by adding AI. 

In this piece, we’ll walk you through the differences between RPA (robotic process automation) technology and IPA (intelligent process automation), and spell out the advantages of each.

For example: even after implementing automation, many employees still spend hours of time manually handling processes that are too complex for RPA. These include data extraction, data normalization, and turning unstructured content (e.g. text and images) into a structured, usable format.


SOC for Service Organizations