After decades of dragging their feet, insurance companies are taking big leaps into automation. That’s especially true in the claims department, where managers know that an increased volume of claims — and also higher customer expectations — means they must think more strategically than ever about ways to boost efficiency and productivity.
When an insurer needs automation:
Many manual, repetitive tasks
Unstructured data could be converted to structured data
Complex work, e.g. use of severalsystems in parallel for one task
You want to add intelligence to your automations
You want to find inefficient processes and ways to improve them
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SOC for Service Organizations
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