Allianz: Keep the human in the automation loop
How Allianz Italy is leveraging human-in-the-loop to improve service levels.
Data Officer & Head of Operations Advanced Analytics, Allianz S.p.A
Head of Analytics Business Support, Allianz S.p.A
Sales Director, Automation Hero
Consider this: you want to leverage technology to improve your operations, but you still need to handle exceptions and keep oversight on the process. Do you give up on automation? No, you keep humans "in the loop.”
When Allianz Italy’s Operations Advanced Analytics Team decided to scale the usage of technology and AI within the company’s operations, they quickly discovered that the best path to reach this goal was to keep business experts involved in the process.
Using the human-in-the-loop feature in Automation Hero’s Hero Platform_, Allianz Italy was able to reduce the needed time of selected processes by even 80%, leveraging synergies between human and artificial intelligence. And many more use cases are on the implementation pipeline.
Allianz Italy will join Automation Hero on April 19 to share their story.
During the fireside chat, Allianz will discuss:
- Why it is necessary to keep the human in the loop of some processes
- How human-in-the-loop helps train AI models
- How Allianz identified additional use cases and got buy-in from business users
Watch the Recording
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